Shipping policy

Thank you for shopping with us. Please review the information below regarding how and when your order will be delivered.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment is confirmed. Once your order ships, you will receive a confirmation email with tracking details.

Please note that delivery times listed below are estimates and begin from the date of dispatch, not the date the order is placed.

Shipping Rates & Delivery Times

Germany

Method	Delivery Time	Cost
Standard	3–5 business days	€5.99 — Free on orders €55.00 and over
Express	1–2 business days	€9.99

European Union

Method	Delivery Time	Cost
Standard International	3–5 business days	€13.99

Available to Austria, Belgium, Bulgaria and other EU member states.

International

Method	Delivery Time	Cost
Standard International	3–5 business days	€19.99

Available to the United Arab Emirates, Australia, Canada and other selected countries.

Free Shipping

Orders shipped within Germany that total €55.00 or more qualify for free Standard shipping. The discount is applied automatically at checkout. Free shipping does not apply to Express or International orders.

Order Tracking

Once your order has been dispatched, you will receive an email containing a tracking number and a link to follow your shipment. Please allow up to 24 hours for tracking information to become active.

Customs, Duties & Taxes (International Orders)

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Delivery Address

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply for redelivery.

Delays

While we do our best to meet the delivery estimates above, delays can occasionally occur due to circumstances beyond our control, such as carrier disruptions, customs processing, high-volume periods or severe weather. We appreciate your patience should this happen.

Missing or Damaged Packages

If your order arrives damaged, or if your tracking shows delivery but the package cannot be located, please contact us within 7 days of the delivery date so we can assist you.